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When 9 Phone Calls Can't Get Your FiOS Installed, Email The CEO
Reader Bill was getting the run around from Verizon– but he wasn’t even a customer yet! His dramatic ordeal started on October 9th, and by the 16th he’d taken a full day off of work, called Verizon...
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Comcast Installs Cable In Your Gutter, Across Your Driveway
For more than a year, says the Baltimore Sun, there were Comcast cables laying in the gutters, and across the driveways of a neighborhood in Hanover, MD. Why were they laying there? Because that’s...
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Best Buy Assembles Washer/Dryer Outside, Delivers It To Your Neighbor
John ordered a washer and a dryer from Best Buy. First, he says Best Buy showed up early for the delivery, so naturally, John wasn’t home. Then they assembled the pedestals for the washer and dryer on...
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In Which You Spend 3 Vacation Days Waiting For The Verizon Guy Who Never Comes
Sounds like that Verizon guy is too busy making commercials to show up and install your DSL. Reader John-Paul just wants Verizon to keep their appointments… is that so much to ask? John-Paul says he...
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DirecTV Double Bills 75-Year-Old Widow, Won't Fix It, Then Debits Huge...
Here’s a lovely story from the St. Louis Post-Dispatch. A unnamed 75-year-old widow says AT&T called her to offer their new U-Verse service with bundled TV, Internet and phone. She signed up, only...
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There Is No Power On Earth That Can Correct An Error At Comcast
Meet Stacy. Stacy moved into a new apartment. The person who moved out of the apartment had Comcast. Her neighbors all have Comcast. Stacy, however, cannot have Comcast. Why? A clerical error. And...
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How Many Comcast Techs Does It Take To Hook Up A TiVo?
Riddle me this, Batman. How many Comcast cable techs does it take to install a TiVo? We’d love to give you an answer, but we can’t because reader Lynn still hasn’t got a working TiVo after 3...
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Verizon Won't Install FiOS Until You Email The CEO
This is actually a happy story, despite my inability to write cheerful-sounding headlines, so pay attention if you’ve ever been told that your whole apartment complex can get cable/FiOS/whatever, but...
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Comcast: Sorry We Never Installed Your Cable Correctly
Reader K. wants to let us know that our tips for writing an effective complaint letter helped her solve her parents battle with Comcast. For months they’d been complaining about faulty internet service...
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Time Warner Cable And The $12,000 Installation Fee
Time Warner Cable wants to charge $12,000 to install cable and internet for a customer in the remote town of Lee, MA. The town’s Board of Selectmen, however, are having none of it. They say that Time...
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